/* The staff console's stylesheet: the CEO-approved mock-up's styles (docs/staff-console-demo.html), lifted as-is, plus a few additions at the end. */
  :root{
    --teal:#0F6E6A; --teal-soft:#E3EFEE; --amber:#B8771A; --amber-soft:#F6ECDD;
    --danger:#B3261E; --danger-soft:#F9E3E1; --ok:#1E7A46; --ok-soft:#E2F1E8;
    --ink:#1C2B2A; --muted:#5C6B6A; --line:#DDE4E3; --ground:#F4F6F6; --surface:#FFFFFF; --surface-2:#F0F3F3;
    --radius:12px;
  }
  *{box-sizing:border-box}
  body{margin:0;background:var(--ground);color:var(--ink);font:14px/1.55 "Public Sans",system-ui,sans-serif}
  h1,h2,h3{font-family:Sora,system-ui,sans-serif;margin:0}
  h1{font-size:19px} h2{font-size:15px} h3{font-size:13.5px}
  .mono{font-family:"IBM Plex Mono",monospace;font-size:12.5px}
  .shell{display:flex;min-height:100vh}
  /* rail */
  .rail{width:216px;flex:none;background:var(--surface);border-inline-end:1px solid var(--line);padding:18px 14px;display:flex;flex-direction:column;gap:4px}
  .brandrow{display:flex;align-items:center;gap:9px;padding:2px 8px 14px}
  .mark{width:26px;height:26px;flex:none}
  .brandrow b{font-family:Sora;font-size:14.5px}
  .brandrow small{display:block;color:var(--muted);font-size:10.5px;letter-spacing:.08em;text-transform:uppercase}
  .nav{display:flex;flex-direction:column;gap:2px}
  .nav a{display:block;padding:8px 10px;border-radius:9px;color:var(--ink);text-decoration:none;font-weight:500;cursor:pointer}
  .nav a:hover{background:var(--surface-2)}
  .nav a.on{background:var(--teal-soft);color:var(--teal);font-weight:600}
  .railfoot{margin-top:auto;padding:10px 8px;color:var(--muted);font-size:11.5px;border-top:1px solid var(--line)}
  /* main */
  .main{flex:1;min-width:0;padding:22px 26px 40px}
  .pagehead{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:16px;flex-wrap:wrap}
  .pagehead .sub{color:var(--muted);margin-top:3px;max-width:640px}
  .demo-note{background:var(--amber-soft);border:1px solid #E8D5B5;border-radius:9px;padding:6px 12px;font-size:12px;color:#7A5510}
  .card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;margin-bottom:14px}
  .card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:10px;flex-wrap:wrap}
  .card-head .sub{color:var(--muted);font-size:12.5px;margin-top:2px}
  .tablewrap{overflow-x:auto}
  table{border-collapse:collapse;width:100%;font-size:13px}
  th{color:var(--muted);font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;text-align:start;padding:6px 12px 6px 0;border-bottom:1px solid var(--line);white-space:nowrap}
  td{padding:9px 12px 9px 0;border-bottom:1px solid var(--line);vertical-align:middle}
  tr:last-child td{border-bottom:0}
  td .title{font-weight:600}
  .chip{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11px;font-weight:600;white-space:nowrap}
  .chip.ok{background:var(--ok-soft);color:var(--ok)}
  .chip.teal{background:var(--teal-soft);color:var(--teal)}
  .chip.amber{background:var(--amber-soft);color:var(--amber)}
  .chip.danger{background:var(--danger-soft);color:var(--danger)}
  .chip.dim{background:var(--surface-2);color:var(--muted)}
  .btn{display:inline-block;border:1px solid var(--line);background:var(--surface);color:var(--ink);border-radius:9px;padding:7px 14px;font:600 13px "Public Sans";cursor:pointer;text-decoration:none}
  .btn.primary{background:var(--teal);border-color:var(--teal);color:#fff}
  .btn.sm{padding:4px 10px;font-size:12px}
  .btn.ghost{border-color:transparent;color:var(--teal)}
  .btn.danger{background:var(--danger);border-color:var(--danger);color:#fff}
  .kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(128px,1fr));gap:10px;margin-bottom:14px}
  .kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px}
  .kpi b{font-family:Sora;font-size:21px;display:block}
  .kpi span{color:var(--muted);font-size:11.5px}
  .kpi small{display:block;font-size:11px;color:var(--ok);margin-top:2px}
  .kpi small.down{color:var(--danger)}
  .grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
  .grid2>*{min-width:0}
  @media (max-width:900px){.grid2{grid-template-columns:1fr}}
  .filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}
  .filters select,.filters input{border:1px solid var(--line);border-radius:9px;padding:7px 10px;background:var(--surface);font:13px "Public Sans";color:var(--ink)}
  .bar{height:8px;background:var(--surface-2);border-radius:99px;overflow:hidden;min-width:80px}
  .bar i{display:block;height:100%;background:var(--teal)}
  .bar i.warn{background:var(--amber)} .bar i.full{background:var(--danger)}
  .field{margin-bottom:12px}
  .field label{display:block;font-size:11px;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);margin-bottom:4px;font-weight:600}
  .field input,.field select{width:100%;border:1px solid var(--line);border-radius:9px;padding:8px 10px;font:13.5px "Public Sans";color:var(--ink);background:var(--surface)}
  .field .help{font-size:12px;color:var(--muted);margin-top:4px}
  .row2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
  .hbars{display:flex;flex-direction:column;gap:7px}
  .hbar{display:grid;grid-template-columns:150px 1fr 46px;gap:10px;align-items:center;font-size:12.5px}
  .hbar .bar{height:12px}
  .hbar em{font-style:normal;color:var(--muted);text-align:end}
  .cols{display:flex;align-items:flex-end;gap:6px;height:110px;padding-top:8px}
  .cols div{flex:1;background:var(--teal-soft);border-radius:5px 5px 0 0;position:relative}
  .cols div i{position:absolute;inset-inline:0;bottom:0;background:var(--teal);border-radius:5px 5px 0 0;display:block}
  .cols-x{display:flex;gap:6px;color:var(--muted);font-size:10.5px;margin-top:5px}
  .cols-x span{flex:1;text-align:center}
  .note{border-inline-start:3px solid var(--amber);background:var(--amber-soft);border-radius:8px;padding:10px 13px;font-size:12.5px;margin:10px 0}
  .crumb{color:var(--muted);font-size:12px;letter-spacing:.06em;text-transform:uppercase;margin-bottom:6px}
  .crumb a{color:var(--teal);cursor:pointer;text-decoration:none}
  .pane{display:none}.pane.on{display:block}
  .secret{background:var(--surface-2);border:1px dashed var(--line);border-radius:9px;padding:10px 12px;margin-top:8px}
  .danger-zone{border-color:#EAC7C4}
  .split{display:grid;grid-template-columns:1.4fr 1fr;gap:14px}
  @media (max-width:980px){.split{grid-template-columns:1fr}}
  .who{font-size:11px;color:var(--muted)}
  .who.staff{color:var(--teal);font-weight:600}

  /* ---- data browser ---- */
  .search{position:relative;margin-bottom:14px}
  .search input{width:100%;border:1px solid var(--line);border-radius:12px;padding:12px 14px 12px 40px;font:14.5px "Public Sans";color:var(--ink);background:var(--surface)}
  .search input:focus{outline:2px solid var(--teal-soft);border-color:var(--teal)}
  .search svg{position:absolute;left:14px;top:14px;width:17px;height:17px;color:var(--muted)}
  .suggest{position:absolute;left:0;right:0;top:calc(100% + 4px);background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:0 10px 30px rgba(20,40,40,.12);padding:6px;z-index:5;display:none}
  .suggest.on{display:block}
  .sugg{display:grid;grid-template-columns:130px 1fr;gap:10px;align-items:center;padding:8px 10px;border-radius:8px;cursor:pointer}
  .sugg:hover{background:var(--surface-2)}
  .sugg .t{font-size:10.5px;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);font-weight:600}
  .sugg .s{color:var(--muted);font-size:12px}
  .sugg-empty{padding:10px 12px;color:var(--muted);font-size:12.5px}
  .dbgrid{display:grid;grid-template-columns:250px 1fr;gap:14px;align-items:start}
  .dbgrid>*{min-width:0}
  @media (max-width:980px){.dbgrid{grid-template-columns:1fr}}
  .views{display:flex;flex-direction:column;gap:2px}
  .views a{display:flex;justify-content:space-between;gap:8px;padding:8px 10px;border-radius:9px;cursor:pointer;color:var(--ink);text-decoration:none;font-size:13px}
  .views a:hover{background:var(--surface-2)}
  .views a.on{background:var(--teal-soft);color:var(--teal);font-weight:600}
  .views a em{font-style:normal;font-size:11px;color:var(--muted);font-weight:600}
  .views a.on em{color:var(--teal)}
  .groupname{font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:600;padding:10px 10px 4px}
  .chips{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
  .fchip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface-2);border-radius:99px;padding:3px 6px 3px 12px;font-size:12.5px}
  .fchip b{font-weight:600;color:var(--muted)}
  .fchip select{border:0;background:transparent;font:600 12.5px "Public Sans";color:var(--ink);cursor:pointer;padding:2px 0}
  .fchip button{border:0;background:transparent;color:var(--muted);cursor:pointer;font-size:14px;line-height:1;padding:2px 5px;border-radius:99px}
  .fchip button:hover{background:var(--line)}
  .addf{position:relative}
  .addmenu{position:absolute;top:calc(100% + 4px);left:0;background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:0 10px 30px rgba(20,40,40,.12);padding:4px;z-index:4;display:none;min-width:170px}
  .addmenu.on{display:block}
  .addmenu a{display:block;padding:7px 10px;border-radius:7px;cursor:pointer;font-size:13px}
  .addmenu a:hover{background:var(--surface-2)}
  .resultcount{font-size:12px;color:var(--muted);margin-left:auto}
  tr.click{cursor:pointer} tr.click:hover td{background:var(--surface-2)}
  tr.sel td{background:var(--teal-soft)}
  .detail{display:none;margin-top:12px;border:1px solid var(--line);border-radius:10px;padding:14px 16px;background:var(--surface-2)}
  .detail.on{display:block}
  .kv{display:grid;grid-template-columns:170px 1fr;gap:6px 14px;font-size:13px}
  .kv dt{color:var(--muted)} .kv dd{margin:0}
  .report{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}
  .report:last-child{border-bottom:0}
  .report .s{font-size:12px;color:var(--muted)}

  /* ---- status, add-ons, modal, transcript ---- */
  .statusrow{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:10px}
  .statusrow .big{font-family:Sora;font-size:17px;font-weight:600}
  /* Account stages: the automatic path in one row, Closed apart as the manual end. */
  .timeline{display:flex;flex-wrap:wrap;gap:12px;margin:12px 0 6px}
  .timeline ol{list-style:none;margin:0;padding:0;flex:4 1 520px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px}
  .timeline li,.tl-closed{position:relative;border:1px solid var(--line);border-radius:9px;padding:8px 10px;background:var(--surface-2);font-size:11.5px;color:var(--muted);display:flex;flex-direction:column;gap:2px;min-width:0}
  .timeline li+li::before{content:"→";position:absolute;left:-15px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:12px}
  .timeline b{color:var(--ink);font-size:12.5px}
  .timeline li.on,.tl-closed.on{background:var(--teal-soft);border-color:var(--teal);color:var(--teal)}
  .timeline li.on b,.tl-closed.on b{color:var(--teal)}
  .tl-closed{flex:1 1 160px;border-style:dashed}
  .tl-note{font-size:12px;color:var(--muted);margin:2px 0 12px}
  @media (max-width:900px){.timeline ol{grid-template-columns:repeat(2,minmax(0,1fr))}.timeline li:nth-child(3)::before{display:none}}
  .tile .chip{white-space:normal;max-width:100%}
  .states{display:grid;grid-template-columns:repeat(5,1fr);gap:6px;margin:10px 0 12px}
  @media (max-width:900px){.states{grid-template-columns:repeat(2,1fr)}}
  .state{border:1px solid var(--line);border-radius:9px;padding:8px 9px;font-size:11.5px;color:var(--muted);background:var(--surface-2)}
  .state b{display:block;color:var(--ink);font-size:12px;margin-bottom:2px}
  .state.on{background:var(--teal-soft);border-color:var(--teal);color:var(--teal)}
  .state.on b{color:var(--teal)}
  .toggle{display:inline-flex;align-items:center;gap:8px;cursor:pointer;font-size:12.5px}
  .toggle i{width:34px;height:19px;border-radius:99px;background:var(--line);position:relative;display:inline-block;transition:background .15s}
  .toggle i::after{content:"";position:absolute;top:2px;left:2px;width:15px;height:15px;border-radius:50%;background:#fff;transition:left .15s}
  .toggle.on i{background:var(--teal)} .toggle.on i::after{left:17px}
  .overlay{position:fixed;inset:0;background:rgba(20,40,40,.35);display:none;z-index:40;align-items:center;justify-content:center;padding:16px}
  .overlay.on{display:flex}
  .modal{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:20px 22px;width:min(480px,100%);box-shadow:0 20px 50px rgba(20,40,40,.25)}
  .modal h2{margin-bottom:4px}
  .modal .sub{color:var(--muted);font-size:12.5px;margin-bottom:12px}
  .modal textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:8px 10px;font:13px "Public Sans";color:var(--ink);min-height:64px;resize:vertical;background:var(--surface)}
  .modal .foot{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
  .modal .recorded{font-size:13px;padding:8px 10px;border:1px dashed var(--line);border-radius:9px;color:var(--ink);background:var(--surface-2)}
  .modal .field.required label::after{content:" · required";text-transform:none;letter-spacing:0;color:var(--danger)}
  .modal .field.required textarea{border-color:var(--danger)}
  .modal .field .help{font-size:12px;color:var(--muted);margin-top:4px}
  .convgrid{display:grid;grid-template-columns:1.1fr 1.4fr;gap:14px;align-items:start}
  @media (max-width:980px){.convgrid{grid-template-columns:1fr}}
  .thread{display:flex;flex-direction:column;gap:10px}
  .bub{max-width:88%;padding:9px 12px;border-radius:12px;font-size:13px;line-height:1.5}
  .bub.u{align-self:flex-end;background:var(--surface-2);border-bottom-right-radius:4px}
  .bub.a{align-self:flex-start;background:var(--surface);border:1px solid var(--line);border-bottom-left-radius:4px}
  .bub sup{color:var(--teal);font-weight:600;font-size:10px}
  .strip{align-self:flex-start;max-width:88%;font-size:11.5px;color:var(--muted);display:flex;flex-direction:column;gap:3px;padding:0 4px}
  .strip .src{color:var(--ink)}
  .strip .src b{color:var(--teal);font-weight:600}
  .redact{background:var(--amber-soft);color:var(--amber);border-radius:4px;padding:0 4px;font-family:"IBM Plex Mono",monospace;font-size:11.5px}
  .locked{border:1px dashed var(--line);border-radius:10px;padding:26px 20px;text-align:center;color:var(--muted);background:var(--surface-2)}
  .locked b{display:block;color:var(--ink);font-family:Sora;font-size:14px;margin-bottom:4px}

  /* ---- additions for the live console (not in the mock-up) ---- */
  .toast{padding:10px 14px;border-radius:9px;margin-bottom:14px;font-weight:500;font-size:13px}
  .toast.ok{background:var(--ok-soft);color:var(--ok)}
  .toast.danger{background:var(--danger-soft);color:var(--danger)}
  .field textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:8px 10px;font:13.5px "Public Sans";color:var(--ink);background:var(--surface);min-height:64px;resize:vertical}
  .field input[type=checkbox]{width:auto}
  .check{display:flex;align-items:center;gap:8px;font-size:13px}
  .radios{display:flex;gap:14px;flex-wrap:wrap;font-size:13px}
  .radios label{display:flex;align-items:center;gap:6px}
  .rail .lockmark{width:26px;height:26px}
  .railfoot form{display:inline}
  .railfoot button{border:0;background:none;color:var(--teal);font:600 11.5px "Public Sans";cursor:pointer;padding:0}
  a.btn{cursor:pointer}
  button.btn{font-family:"Public Sans"}
  .empty{color:var(--muted);font-size:13px;padding:8px 0}
  .kpi .delta{display:block;font-size:11px;margin-top:2px;color:var(--ok)}
  .kpi .delta.down{color:var(--danger)}
  .crumb a{text-decoration:none}
  .pagehead .actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
  /* ---- sign-in and second-factor screens ---- */
  #login{min-height:100vh;display:grid;place-items:center;padding:24px}
  .login-card{width:100%;max-width:400px;background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:32px}
  .lockup{display:flex;align-items:center;gap:10px}
  .lockup span{font-family:Sora;font-weight:600;font-size:17px;color:var(--ink)}
  .login-card h1{font-size:20px;margin:22px 0 4px}
  .login-card .sub{color:var(--muted);margin-bottom:22px}
  .login-card .btn{width:100%;text-align:center;border:0}
  .login-card .help{font-size:12px;color:var(--muted)}
  .input{width:100%;border:1px solid var(--line);border-radius:9px;padding:8px 10px;font:13.5px "Public Sans";color:var(--ink);background:var(--surface)}
  .code-input{font-family:"IBM Plex Mono",monospace;letter-spacing:.2em;font-size:18px}
  .snippet{background:var(--surface-2);border-radius:8px;padding:12px 14px;font-family:"IBM Plex Mono",monospace;font-size:12.5px;white-space:pre-wrap;word-break:break-all}
  .eyebrow{font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:600}
  /* ---- the account status card's four tiles ---- */
  .tiles4{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:4px 0 14px}
  @media (max-width:1100px){.tiles4{grid-template-columns:repeat(2,1fr)}}
  .tile{border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:var(--surface-2);display:flex;flex-direction:column;gap:4px;min-width:0}
  .tile b{font-family:Sora;font-size:14px;font-weight:600;color:var(--ink);line-height:1.3}
  .tile .tile-sub{font-size:11.5px;color:var(--muted)}
  .tile .tile-actions{display:flex;gap:6px;flex-wrap:wrap;margin-top:auto;padding-top:6px}
  /* ---- reports: the landing cards and the two report tables ---- */
  .rp-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px;align-items:stretch}
  .rp-card{display:flex;flex-direction:column;margin-bottom:0}
  .rp-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 12px;margin-top:6px;flex:1;align-content:start}
  .rp-form label{display:flex;flex-direction:column;gap:4px;font-size:11px;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);font-weight:600;min-width:0}
  .rp-form select,.rp-form input{width:100%;border:1px solid var(--line);border-radius:9px;padding:7px 10px;background:var(--surface);font:13px "Public Sans";color:var(--ink);letter-spacing:0;text-transform:none}
  .rp-actions{grid-column:1/-1;display:flex;flex-wrap:wrap;align-items:center;gap:6px 14px;margin-top:6px;align-self:end}
  .rp-quick{font-size:12px;color:var(--muted)}
  .rp-quick a{color:var(--teal);text-decoration:none;margin-inline-start:8px}
  .rp-table td.rp-num,.rp-table th.rp-num{text-align:end;font-variant-numeric:tabular-nums;white-space:nowrap}
  .rp-table .rp-sub{font-size:11.5px;color:var(--muted);margin-top:2px}
  .rp-table tfoot td{font-weight:600;border-top:2px solid var(--line);border-bottom:0}
  .rp-share{display:flex;align-items:center;gap:8px;min-width:140px}
  .rp-share em{font-style:normal;color:var(--muted);font-size:12px;width:38px;text-align:end}
  .rp-exports{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}